What are your payment options?

We currently accept Visa, Mastercard, and Paypal. We also have flexible payment terms via AfterPay and ZipPay. Payment for Orders will be processed immediately upon confirmation of your Order, including for Products that are listed as on Pre-sale.

Does the price stated in the website include taxes?

All prices listed on the Website include all applicable taxes unless otherwise specified. All prices displayed on the Modern Furniture website are subject to change without notice. Prices for items in an Order are fixed once your Order has been confirmed. Subsequent price changes either up or down will not be retroactively applied to confirmed Orders

How long is your warranty period?

All Modern Furniture products (excluding marble and natural stone products) have a 12-month structural warranty from the time when the product/s was purchased. Our 12-month warranty offers peace of mind against manufacturing damage, defects in materials, or workmanship on all products purchased. Modern Furniture will work with you to find a solution that you are happy with in accordance with consumer law.

What is covered in the warranty?

If your product/s arrives or displays signs of damage or fault within the 12-month warranty period, please email sales@modernfurniture.com.au and provide:

  • Your order / invoice number
  • A detailed description of the damage or fault
  • Proof of purchase (i.e. invoice or purchase receipt)
  • Clear photos showing the damage or fault.

 

All products subject to warranties must be returned to us in safe order for inspection and assessment. You will be required to safely pack the return products in the condition they were received to our Dingley Village warehouse.

What is NOT covered warranty?
  • Marble and natural stone products
  • Natural veins, patterns and character features in Veneer and natural materials.
  • Normal wear and tear of the product
  • Damage from abnormal use or abuse
  • Damage from placing the product in inappropriate locations
  • Direct sunlight, moisture and discoloration.
  • Heat ring stains, water and moisture damage.
  • Damage to packaging only
  • Damage resulting from improper maintenance
  • Modified goods
  • Minor chips or superficial blemishes
  • Insignificant variations in dimensions, colour, natural grain, or finish (as between a received product and an advertised product).
Do you have an in-house or recommended installer?

We believe our handpicked installers are well suited to provide suitable quotes and professionally complete the assembly of our products in your state. Please see this link for our directory:

recommended-installers

While we recommend these installers, we are not affiliated with the businesses but have been approved, recommended and regularly engaged to install our products.

What happens if I receive faulty or damaged products

To report a faulty product, significant difference, or transit damage, please contact our service agents or email us at support@modernfurniture.com.au. If any issues arise, we need to be informed within 48 hours, it will be otherwise difficult to accept any claims after that time frame. It is also important to retain all original packaging until further notice.

Are discount codes available in all products?

Discount voucher codes are only available on all products except for those under Sale Clearance. If a Discount Code is entered at the checkout, it has the effect of applying a discount equally across the entire Order, including both Goods and associated Delivery Cost.

Why does the product’s colour look a little different from the website?

We do our best to ensure that all product colours are displayed accurately, but it is best to be aware that colours do have a tendency to vary on different displays and screens, as well as well or dimly lit interiors. The variation of colour from screen to screen is not a fault or error. If you do wish to return your item based on this variance, it will be classified as a change of mind at the expense of the customer.

Are accessories also included in the package?

Unless otherwise stated, any accessories, or furnishings shown in any Product image on the Website are not included in the price. We encourage you to read the full description of the product you are purchasing before checking out.

How long will it take for my order to arrive at my address?

The date of dispatch listed on the website is the estimated date of dispatch as is reasonably estimated by Modern Furniture and is subject to change without notice. Where scheduled dispatch of a product is delayed by more than a week, customers will be notified by e-mail at the e-mail address nominated in their Order. Modern Furniture tries to ensure that all goods are delivered in a prompt and timely manner. However, from time to time it is possible that shipping and other factors outside our control may result in delays. For more information about our Delivery & Shipping, please visit

Delivery & Shipping

Do you deliver outside Australia?

Modern Furniture does NOT dispatch to addresses outside Australia or PO box addresses. For more information about our Delivery & Shipping, please visit Delivery & Shipping